Your data,
handled with care.

01Overview

CTX Technology ("CTX," "we," "us" or "our") provides managed IT, cybersecurity, network, business voice, Business SMS and related technology services to businesses in the Dallas Fort Worth area and beyond. This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices you have.

This policy covers our website at ctx-technology.com, our sales and support communications, and the services we provide to clients. Where we have a signed services agreement with a client, that agreement also governs how we handle the client's data and controls if it conflicts with this policy.

02Information we collect

Information you give us

• Contact details such as name, business name, title, email address, phone number and mailing address.
• Account, billing and payment information needed to invoice and collect for services.
• Information you share in support requests, quotes, emails, calls, texts and meetings.

Information we access while providing services

• Device, user account, network and configuration information from the systems we manage, including monitoring, security alert and log data.
• For voice customers: call detail records, voicemail, call recordings where the client enables recording, phone numbers, E911 addresses and porting records.
• For Business SMS customers: sending numbers, campaign registration details, message content and delivery records.

Information collected automatically

When you visit our website, we and our hosting providers may collect basic technical information such as IP address, browser type, pages viewed and referring site. We use this to keep the site secure and understand how it is used.

03How we use information

• To deliver, monitor, secure and support the services our clients purchase.
• To respond to inquiries, prepare quotes and schedule appointments.
• To send service communications such as ticket updates, maintenance notices, security alerts and billing messages.
• To invoice, collect payment and keep business records.
• To detect, investigate and prevent security incidents, fraud and abuse.
• To comply with law, carrier requirements, emergency service (E911) rules and lawful requests.
• To improve our services and website.

We only send marketing emails to business contacts where permitted, and every marketing email includes a way to unsubscribe. We do not send marketing text messages without separate express consent.

04Text messaging (SMS)

If you agree to receive text messages from CTX Technology, we collect your mobile number, your consent record (date, time, method and the message types you agreed to) and the content of messages exchanged with us.

You can opt out at any time by replying STOP. Reply HELP for help. See the Business SMS terms for full program details.

05How we share information

We do not sell your personal information, and we do not share it for cross context behavioral advertising.

We share information only as needed to run our business and deliver services:

• Service providers and vendors who help us deliver services, such as voice and messaging carriers, cloud and software platforms, security tools, remote support tools, payment processors and accounting providers. They may use information only to provide services to us or our clients.
• Carriers and registries as required to port numbers, route calls, register 10DLC messaging campaigns and provide E911.
• Legal and safety when required by law, subpoena or court order, or to protect the rights, safety and security of our clients, our team or the public.
• Business transfers to a successor in a merger, acquisition or sale of assets, subject to this policy.
• With your direction or consent.

06Client data we manage

When we manage a client's systems, the client owns its data. We access client systems and data only as authorized by the client and only to provide, secure and support the services requested.

• We do not make changes to client configurations without the client's authorization, except where urgent action is needed to contain an active security threat.
• We use access controls, multi factor authentication and logging on the tools we use to manage client environments.
• When a client relationship ends, we return or transition administrative access and documentation and remove our access as agreed.

Clients are responsible for providing any notices to, and obtaining any consents from, their own employees, customers and message recipients that the law requires.

07How we protect information

We use administrative, technical and physical safeguards appropriate to the information we handle, including encryption where supported, multi factor authentication, least privilege access, endpoint protection and monitoring. No system is perfectly secure, so we cannot guarantee absolute security. If we learn of a security incident affecting your personal information, we will notify you as required by law.

08How long we keep information

We keep information for as long as needed to provide services, meet our contractual obligations, resolve disputes and comply with legal, tax, carrier and accounting requirements. Call recordings, voicemail and message records are retained according to the settings and retention periods the client selects. When information is no longer needed, we delete or de identify it.

09Your choices and rights

• Email: use the unsubscribe link in any marketing email.
• Text messages: reply STOP to any message to opt out.
• Access, correction and deletion: you may ask us to access, correct or delete personal information we hold about you, subject to legal and contractual limits. Depending on where you live, including under the Texas Data Privacy and Security Act, you may have additional rights. You may appeal a decision by replying to our response.

If we hold your information because we provide services to your employer or another business, we may refer your request to that business. We will not discriminate against you for exercising your rights.

10Cookies and analytics

Our website currently does not use analytics or advertising cookies. Hosting providers may process standard connection details to deliver, secure and troubleshoot the site. Third party services you choose to use may use cookies under their own privacy notices and settings.

11Children

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. Where we provide services to schools, student information in school systems belongs to the school and is handled only as the school directs.

12Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new effective date and, for material changes, give additional notice where appropriate.

13Contact us

CTX Technology, DFW, Texas